Why ITIL Training in Kenya is Essential
Kenya is the innovation center of East Africa, and many of the services in banking, telecommunications, government, public administration, health care, research, and education are dependent upon IT-enabled services. It is a strategic necessity to standardize IT services; it is no longer an option.
- Government sector: As outlined in Chapter 2, e-Government services and public sector departments similarly rely upon efficient ITSM practices to ensure that at all times the public service delivery is without interruption.
- Banking and Financial Services: As discussed previously, the rapid expansion of mobile banking and the emergence of fintech are driving expectations of reliability and safety and adherence to standards.
- Education & Research institutions: Including universities need ITIL practices to ensure proper management of digital assets & resource data ,and cloud services.
Without the structure of an ITSM framework, organizations do not consistently deliver services due to system downtimes, lack of funds to maintain service delivery, organizational inefficiency, and so on. This is the strategy where ITIL Training Foundation programs and Certification ITIL courses can deliver value.
What is ITIL Training?
Training in ITIL is designed to equip professionals with the knowledge, frameworks, and best practices to effectively manage the delivery of IT services. Training courses cover foundational knowledge of ITIL V4, which is the latest edition, while bridging the gap of ITSM with technologically driven business needs, such as digital transformation and agile service delivery.
Professionals that enroll in ITIL 4 Foundation certification training will learn the fundamentals of ITIL principles, practices, and service lifecycle processes. Completing the ITIL 4 Foundation certification provides the basis for advanced levels of ITIL Certification, such as ITIL Strategic Leader training and ITIL Managing Professional modules.
Have you wondered, "How do I get ITIL Certification?" It's very simple. Partner with a credible ITIL Training Center, such as Prompt Edify, where noted expert trainers lead you step by step through everything you need to know, from fundamentals to implementation.
Why Choose Prompt Edify Over Others?
Prompt Edify is offered by many organizations in Kenya as a provider for ITIL Training, but Prompt Edify is differentiated in other ways, including:
- Blended Training Models: Live online, in-class, and free e-learning training materials are available for all learners.
- Real Instructors with Real Experience: Most instructors have real ITSM and ITIL project experience in the organization they work for, which adds a level of common sense to training sessions rather than just theoretical knowledge.
- Affordable & Transparent Costs: We will provide every individual with a detailed analysis of all costs of ITIL Training and Certification; there are no hidden costs.
- Globally Recognized: Prompt Edify's influence is very strong in Africa and Asia; our online ITIL Certification Training and badge offer a trusted organizational certification program for multinationals around the world.
In summary, Prompt Edify is not just a standalone ITIL Training Foundation provider; we work with you to enhance successful organizational adoption of ITIL.
Case Study: Research and Studies Industry in Kenya
Kenya’s top research and academic institution struggled with its IT infrastructure. The institute managed vast data storage, digital research publications, and systems for student access. Before training, the IT staff had many service disruptions, irregular processes in change management, and a lack of standardization and consistency in service delivery.
After the completion of the Prompt Edify ITIL Training Foundation program and Certification ITIL programs, the organization experienced incredible results. The IT team was able to join change management with structured ITIL V4 principles to implement effective incident management and improve alignment of IT services with the research institute’s intended purpose.
Results Hub – ITIL Outcomes
- 30% Reduction of service downtime across research systems.
- Improved collaborative communication across the IT teams and other colleges/academic areas.
- Students and researchers appreciate and enjoy reliable systems.
- Eliminated long-term costs of recurrent issues in the IT operation.
The results of the featured case study demonstrate how Prompt Edify's ITIL Training and Certification result in organizational capacity building and continuous improvement of research excellence in Kenya.
Benefits of ITIL Training with Prompt Edify
- Improved alignment of IT Services to the needs of the Business.
- Improved levels of Service Delivery and levels of Customer Satisfaction.
- Reduced costs via efficient use of resources.
- Improved levels of productivity through standardization.
- Advancement opportunities for IT professionals.
When organizations and IT professionals in Kenya choose Prompt Edify as their ITIL Training Center, they are investing in their growth and competitiveness in the global marketplace.
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